Quality Assurance

i-Toner Limited works closely with a number of world leading component manufacturers to ensure the quality, consistency and compatibility of materials used. All cartridges where applicable are fitted with brand new long-life drums and only application specific toners (we do not use general purpose toners). Each cartridge is individually print tested and as part of the general remanufacturing process each cartridge is uniquely labelled for absolute traceability.i-Toner Limited warrants each cartridge to be free of defects for a period of one year from date of purchase and all products are produced to strict quality standards using the best components available.All components are qualified by our own quality control department and performance is assured to equal or exceed that of the original manufacturer's product.i-Toner Limited also warrants that in normal use, and subject to the conditions herein, our printer cartridges will not cause damage or abnormal wear when used in printers for which they were designed to operate. If a defect in one of our cartridges causes such a printer to fail, i-Toner will arrange for an engineer to call at an agreed pre-arranged time within normal working hours 9 am to 5.30pm Monday to Friday on a day convenient to the customer. If the fault is then determined to be caused by products supplied by us we will cover the cost of repair including any replacement parts and labour or provide a replacement machine, whichever is most cost-effective. Please contact us for full details of our procedure. Please note this guarantee is no longer valid if the cartridge has been damaged, dismantled or otherwise tampered with and the warranty shall be limited to replacement or reimbursement as outlined above and does not cover any consequential loss. Hewlett Packard Warranty Statement HP LaserJet and Color LaserJet Printer Families Use of Non-HP Print Cartridges "Non-HP print cartridges include new, re-manufactured, and refilled print cartridges from other vendors. The use of non-HP print cartridges does not affect either the warranty or any maintenance contract purchased from Hewlett-Packard." Full statement available from the HP website. Information correct as of 23rd July 2008